The most commonly asked questions
Are there any account keeping fees?
No, RaboDirect does not charge any account fees on any savings accounts or Term Deposits.
Can I certify my own documents?
We require document certification to be done by an authorised third-party.
Even if you are an authorised certifier yourself, we will still require a third party to certify your documents for you. A list of authorised certifiers is provided above and on page 1 of your printed application form.
How secure is my RaboDirect account?
RaboDirect is committed to keeping your money and identity secure. This is why all our customers get a free Digipass. The Digipass provides leading online banking security and is much safer than a simple username and password. It randomly generates single-use security access codes for logging in and authorising transactions.
We take pride in our excellent security record and we are very careful to maintain it. Now you can bank online with complete peace of mind.
Secure connection
If you login to the secure site, a secure connection is made between your computer and our computer. Always at first check if the url in the browser address bar exactly matches https://secure.rabodirect.com.au/. Nothing else other than https://secure.rabodirect.com.au/ may appear between the opening and closing “/”
A secure connection provides that any data transaction is encrypted with a key only known by the computers involved - like messages that are being sent by sealed envelopes.