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Just a heads up, our Online and Mobile Banking will be unavailable between 5am and 7.45am on 8th of December 2016 while we take care of some work. Apologies for the inconvenience. If you’d like to speak to us, we’re available Monday to Friday 8am to 7pm (AEST time) on 1800 445 445.
RaboDirect
 

Help & Support

Looking for answers? Click on categories below to get an instant answer or call us Monday-Friday 8am-7pm on 1800 445 445 to talk to our Customer Service Centre team

Intro rate - Can I open more than one HISA

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No. Customers can only open one HISA account. If you have a more funds to invest and would like to maximise your interest we have a range of savings products that may meet your needs. More information about these products can be found on our website. 

Intro rate - Can I receive the introductory variable rate for my Business/Trust/SMSF?

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Absolutely, we offer introductory variable  rates for new SMSF, Trust and Business customers. Different introductory variable rates apply. 

Intro rate - Can I reopen my closed account? If so will I get the variable bonus rate?

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You can reopen an existing closed account, however, as the account existed prior to 15th June 2015 it will not be eligible for the introductory variable rate. You will, however, still receive our ongoing competitive rates. Unfortunately the introductory rate offer is for new customers only.

Intro rate - Can I withdraw funds at any time and still get the variable bonus rate?

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Yes. The introductory variable rate will be offered for the duration of the first 4 months regardless of deposits and withdrawals on funds up to $250,000. Interest is calculated daily on the available account balance.

Intro rate - Can the introductory variable rate change or is it fixed?

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The introductory variable rate is variable, which means it is subject to change. 

Intro rate - Do the funds earning the variable introductory rate count towards the first tier of the HISA?

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Yes. Balances up to $250,000 will receive the introductory variable rate and will count towards the 1st tier balance of the HISA.

Intro rate - How does the introductory variable rate work?

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The introductory variable rate is available for accounts opened on or after 15th June for a period of 4 months on balances up to $250,000. 

The portion of account balance greater than $250,000 earns the standard variable rate for that tier.

After the introductory 4 month period, all balances revert to the current standard variable rates on those tiers.

 Please refer to the ‘My Rates’ page for details. 


Intro rate - How do I know when my account was opened?

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We’ll send you an email to let you know your account has been successfully opened. We’ll also send you a welcome pack a few days later which outlines the date your account was open. You can also find this when you log into online banking, it is located on the top left hand corner of the home page.

How will the introductory variable rate work if I also have a Purpose saver?

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The Introductory variable rate will apply to both the HISA and the Purpose Saver up to a total amount of $250,000, any remaining funds will earn the relevant tiered rate, the balance of $250,000 will in the first instance come from the HISA account which ensures you earn the higher rate.

Intro rate - Can I close my existing account and apply for a new account to receive the variable bonus rate?

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No. If you have previously held a RaboDirect HISA re-applying will result in the existing account being re-opened, as the account existed prior to 15th June 2015 it will not be eligible for the introductory variable rate.

Intro rate - Is there a maximum amount I can add to my account to receive the variable bonus rate?

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The variable bonus rate is applied to all HISA balances up to $250,000. Any balances above $250,000 will receive the standard variable rate for that tier.  

Intro rate - I opened my account a few months ago, why don’t I get the introductory variable rate?

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The introductory variable rate is available to accounts that were opened after 15th June 2015. If you have missed out on this particular campaign we do offer different campaigns for our loyal existing customers, we will let you know if there are any campaigns coming up that you may be eligible for.

Will I see the change to my rate on my statement?

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Yes, the Top up bonus variable rate will be shown on the final page of your statement. You can also log in to your RaboDirect account and navigate to the ‘My Rates’ page to view interest rates specific to your account.

Intro rate - What do I need to do to earn the introductory variable rate?

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All you need to do is open a HISA account with RaboDirect and the introductory variable rate will be automatically applied for a period of 4 months from the time which the account was opened. This is for new customers only, and the introductory variable rate is subject to change.

Intro rate - When do I start earning the introductory variable rate?

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The introductory variable rate is applied from the date the account is open.

Intro rate - Who is eligible to receive the introductory variable rate?

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All new customers who opened their RaboDirect HISA account on or after the 15th of June 2015 will receive the introductory variable rate for 4 months.

Intro rate - Why should I leave my money with RaboDirect?

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We know that our customers appreciate a bank that offers competitive rates not just over the short term but over the long term too. As an online bank RaboDirect is able to offer accounts with competitive rates and also absolutely no account keeping fees, so your savings won't be eaten into by hidden fees or lower rates like at the major banks. We are also very transparent and honest with our customers - we email all customers about changes to our on call rates not just when they go up. Nothing is hidden in small print so no nasty surprises for our customers.

Intro rate - Will I be able to see the introductory variable rate on internet banking and statements?

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Yes. You will be able to see the introductory variable rate, the standard variable rate and the variable bonus rate. Your accrued interest will also show the interest earned at the standard variable rate and interest earned at the variable bonus rate.


Intro rate - Will you remind me when the 4 month introductory variable rate expires?

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RaboDirect does not issue reminders when the introductory variable rate is ending on a specific account, however, you will be able to see the rate being applied to your account when you log into online banking.