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Help & Support

Looking for answers? Click on categories below to get an instant answer or call us Monday-Friday 8am-7pm on 1800 445 445 to talk to our Customer Service Centre team

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The most commonly asked questions

How do I link my account?

  1. To link your account, transfer money from the same account you specified in your online application form into your RaboDirect account.
  2. When you make the transfer to your RaboDirect account, please type 'Verify account' in the reference field of this transaction and your account will be linked.
  3. Please keep in mind that it can take up to 2 working days for this amount to reach your RaboDirect account.

How do I change my address and contact details?


All your details can be found under the 'My details' section of your online account.

To view or change your contact or address details, select 'Address details' or 'Contact details' and enter your new details in the appropriate fields and authorise the changes using your digipass.

How to set up your Digipass for the first time


Visit and complete three simple steps to activate your Digipass for the first time.  

The first step is to get an activation code. 

You will need to enter your customer number, date of birth and then select how you would like to receive your secure code (either via email or SMS). 

Clicking ‘Send PIN’ will send the activation code via the preferred channel and will be delivered to you within 10 minutes. 

The second step is to set your personal Digipass PIN. 

To do this you will need to:

  1. Press the orange button on your Digipass
  2. Enter the 5 digit activation code that RaboDirect sent you either via email or SMS
  3. Enter your own new and unique 5 digit PIN
  4. Re-enter your new 5 digit PIN to confirm
  5. Your Digipass will now be active with your new PIN

How to change your Digipass PIN?

  1. Press the orange button on your Digipass
  2. Enter your existing 5 digit PIN
  3. When the Digipass displays APPLI, Press and hold the orange button for approximately 2 seconds
  4. Screen will display NEW PIN -----
  5. Enter your new 5 digit PIN
  6. Re-enter your new 5 digit PIN to confirm your Digipass will now be active with your new PIN.

How do I transfer money out of my RaboDirect account?


To transfer funds from your RaboDirect account into your linked account, log in to your RaboDirect account; go to My quick links and select 'Transfer out'. You can only transfer money to your Linked account from a HISA account.