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Help us protect you

RaboDirect has a legal obligation to regularly review, collect and update customer information under the following Act: Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).  

Basically all it means is – RaboDirect like any other financial institution, must have relevant processes in place to manage our customer’s information so we can mitigate any money-laundering or terrorism-financing risks that may arise from providing services to our customers.

By introducing this process RaboDirect commits to meeting local and international regulatory requirements for anti-money laundering and counter terrorism financing standards.

If you’d like more information on anti-money laundering and financial economic crime visit the AUSTRAC website at

Frequently Asked Questions

What is this/why do we have to do this?

The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (“AML/CTF Act”) requires RaboDirect to review our customers’ information to ensure that we hold up-to-date and accurate information.

How does this affect me?

From time to time we may contact you to confirm if the information we hold is still up-to-date and accurate. We may ask you for additional information and/or documents if there is potential that your circumstances may have changed, or if the information we need to obtain about you or the entity you are associated with, was not collected when you opened your account.

Are other banks doing this?

The AML/CTF Act applies to all financial institutions, however they may have different methods of addressing these obligations.

Why are you doing this now? I already provided enough information when I applied.

We understand that your circumstances change over time. To ensure we hold up-to-date and accurate information so we continue to protect our customers and our business, as well as complying with the AML/CTF Act, RaboDirect reviews and updates its customers’ information on an ongoing basis.

What will happen if I don’t do this?

If you decide not provide the information and documents, RaboDirect may not be able to continue to provide you the services relating to your account. If you have any questions please feel free to give us a call on 1800 792 812 between 9am – 5pm Sydney time, Monday to Friday.

When do I need to provide the documents by?

You will need to provide the requested information within 30 calendar days of being notified.

What types of information or documentation may be requested?

Depending on the type of the account with RaboDirect, we may request personal information about account holders, individuals who own or control (directly or indirectly) an entity and/or supporting documentation about an entity’s operating and shareholding structure.

What is a certified document?

A certified document is a copy of the original document that carries a statement from one of the below mentioned office holders. The statement of the certifier on the certified copy of the original documents should state:

  • The name of the certifier, relevant qualification/title, date and should also be signed;
  • That the copy is a true copy of the original.  
Documents can be certified by one of the following: 

  • Legal practitioners, Judges or Magistrates
  • Commonwealth court CEOs
  • Registrar or deputy registrar of a court
  • Justice of the Peace or notary public Police officer or Sheriff
  • Chiropractors, dentists, optometrists or pharmacists
  • Nurses or medical practitioners
  • Patent or trademarks attorney
  • Physiotherapists or Psychologists
  • Veterinary Surgeons
  • A person in charge of a post office
  • A permanent post office employee with 2 or more years’ service
  • An Australian consular or diplomatic officer
  • An officer with 2 or more continuous years of service with a financial institution
  • An officer with 2 or more continuous years of service with a finance company
  • An officer or authorised representative of an AFSL with 2 or more continuous years of service
  • A member of the Institute of Chartered accountants, CPA Australia or the National Institute of Accountants with 2 or more years of membership
  • A member of the Commonwealth Parliament, State Parliament, a Territory
  • Legislative or local government authority
  • Teacher employed on a full-time basis at a school or tertiary institution
  • An overseas notary public (must comply with the Hague Convention of 5 October 1961).

How do I get my documents to you?

You can send them via post to  Reply Paid 4715 SYDNEY NSW 2001 (no stamp required) OR GPO Box 4715 SYDNEY NSW 2001
Please note there may be delivery delays with the Reply Paid Service beyond our control.

Any document that does not  need to be certified can also be emailed to or faxed to 1800 121 615 .

I’ve lost my form, can I download a copy?

Just give us a quick call on 1800 792 812 or email us at, and we’ll be happy to send you a new copy via email or post.

What is FATCA?

The U.S. Foreign Account Tax Compliance Act (FATCA) is a legislation introduced by the U.S. Government to improve tax compliance of U.S. individuals and entities. FATCA requires non-U.S. financial institutions, including Australian institutions to ensure U.S. individuals and entities with financial accounts outside of the U.S. pay tax on their income.

What is an Ultimate Beneficial Owner (UBO)?

The term Ultimate Beneficial Owner means an individual who ultimately owns or controls (directly or indirectly) the entity
In this definition: control includes control as a result of, or by means of, trusts, agreements, arrangements, understandings and practices, whether or not having legal or equitable force and whether or not based on legal or equitable rights, and includes exercising control through the capacity to determine decisions about financial and operating policies; and 
In this definition: owns means ownership (either directly or indirectly) 25% or more of the issued capital of the entity.