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Our trading hours are changing over the festive season. The RaboDirect Contact Centre will be open to assist you from 8am to 5.30pm Eastern Standard Time on business days between the 23rd of December and 31st December inclusive, excluding all national public holidays. We will be returning to our standard operating hours from the first business day in the new year, operating from 8am to 7pm Eastern Standard Times on weekdays.
RaboDirect
 

Contact RaboDirect in a way that suits you

Phone our Sydney based team toll free 1800 445 445 Monday – Friday 8am-7pm (Sydney time) or (+61 2 8115 2558 if you’re overseas)

Need to send us something?

Write to:
Customer Service Manager
RaboDirect
Reply Paid 4715
Sydney NSW 2001

Our complaints process

If you would like to raise an issue or complaint with RaboDirect, please contact us by phone, email or mail. We take all complaints seriously, and aim to resolve complaints within 21 business days however, in exceptional circumstances only, we may require additional time to provide you a final response and aim to have your complaint resolved within a maximum of 45 days.

If you feel your issue hasn’t been resolved, you can refer to the external dispute resolution services provided by the Financial Ombudsman Service (FOS).

To contact FOS please refer to www.fos.org.au, phone 1300780808 or email at info@fos.org.au

Get in touch


If you have a question, issue, feedback or an idea, we'd like to hear about it. Please complete the form below. 

You can also find answers to frequently asked questions in our Help & Support section.


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