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Our new 'Rabobank Online Savings AU’ Mobile App is available now on the App store or Google Play. Please note, you will need your Digipass for the first time you register the new app. You can delete or uninstall your existing RaboDirect mobile app as it will no longer operate. For more information visit Rabobank.com.au/OneBank.
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Our complaints process

If you would like to raise an issue or complaint with Rabobank Online Savings, please contact us by phone, email or mail. We take all complaints seriously and aim to provide you with a resolution promptly.

If you are dissatisfied with any resolution we propose, you can: 

  • request to have your matter referred internally to the Customer Advocate who will independently assess your complaint, our response to date and whether any other resolution can be reached; or
  • refer your complaint to the Australian Financial Complaints Authority (AFCA), an external dispute resolution provider, if you are not satisfied with our proposed resolution (or 45 days have passed since you lodged your complaint).
If you first ask the Customer Advocate to review your matter, this will not impact your ability to subsequently refer your complaint to AFCA.
 

To contact AFCA please refer to www.afca.org.au, phone 1800 931 678, or email at info@afca.org.au

Fill out our online form below and we will respond within two business days.

For security and privacy please don't include information like your bank account numbers or passwords.

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The personal information we collect from you on this form will be used to respond to your query or feedback and to improve our services. Our privacy policy contains information about how we handle your personal information.