Phone our Sydney based team toll free 1800 445 445 Monday – Friday 8am-7pm (Sydney time) or (+61 2 8115 2558 if you’re overseas)
Need to send us something?
Write to:
Customer Service Manager
RaboDirect
Reply Paid 4715
Sydney NSW 2001
Our complaints process
If you would like to raise an issue or complaint with RaboDirect, please contact us by phone, email or mail. We take all complaints seriously and aim to provide you with a resolution promptly within a maximum of 45 days.
If you are dissatisfied with any resolution we propose, you can:
request to have your matter referred internally to the Customer Advocate who will independently assess your complaint, our response to date and whether any other resolution can be reached; or
refer your complaint to the Australian Financial Complaints Authority (AFCA), an external dispute resolution provider, if you are not satisfied with our proposed resolution (or 45 days have passed since you lodged your complaint).
If you first ask the Customer Advocate to review your matter, this will not impact your ability to subsequently refer your complaint to AFCA.
