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Just a heads up, registration on our Mobile App is currently unavailable, and we’re working on fixing it as soon as possible. In the meantime, you can still log onto your online banking using your customer number and digipass. Alternatively, If you have any questions or concerns, please call our Sydney-based team on 1800 445 445, 8am-7pm Sydney time, Monday to Friday.

Contact RaboDirect in a way that suits you

Phone our Sydney based team toll free 1800 445 445 Monday – Friday 8am-7pm (Sydney time) or (+61 2 8115 2558 if you’re overseas)

Need to send us something?

Write to:
Customer Service Manager
Reply Paid 4715
Sydney NSW 2001

If you have a question, issue, feedback or an idea, we'd like to hear about it. Please complete the form below. 

You can also find answers to frequently asked questions in our Help & Support section. 

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Our complaints process

If you would like to raise an issue or complaint with RaboDirect, please contact us by phone, email or mail. We take all complaints seriously and aim to provide you with a resolution promptly within a maximum of 45 days.

If you are dissatisfied with any resolution we propose, you can: 

  • request to have your matter referred internally to the Customer Advocate who will independently assess your complaint, our response to date and whether any other resolution can be reached; or
  • refer your complaint to the Australian Financial Complaints Authority (AFCA), an external dispute resolution provider, if you are not satisfied with our proposed resolution (or 45 days have passed since you lodged your complaint).
If you first ask the Customer Advocate to review your matter, this will not impact your ability to subsequently refer your complaint to AFCA.

To contact AFCA please refer to, phone 1800 931 678, or email at