In detail

Want to know more about our high interest savings account? You’ll probably find the answers here. If you have further questions, just speak to our friendly customer service team on 1800 445 445.

Your questions answered

Finding bonus rate details on your statement
Are there any account keeping fees for my account?

RaboDirect savings accounts have no fees, no minimum balance and no minimum term.

Can I download my transactions?

Yes. RaboDirect allows you to download a file containing all your account transactions. This will download a file that can be opened in Excel format.  

 

Can I have more than one type of savings account?

Yes. When you open a RaboDirect high interest (master) savings account you will automatically have the option to open up to five purpose savings accounts. These can be used for any individual purpose you choose (a holiday, new car, Christmas etc).  

When you transfer money into RaboDirect you may send it directly to any of the accounts you have set up. The same rate of interest applies to all your RaboDirect savings accounts (if you have more than one).   

Can I make cheque or cash deposits?

No. We're an online bank and do not accept cheque or cash deposits. 

Can I make 'same day' funds transfers to or from my linked account?

No, if we receive your internet banking instructions prior to 5.30pm (Sydney time) each business day your funds will be transferred to your linked account overnight & show as cleared funds the next morning in your linked account.  When transferring from your linked account via direct debit to credit your master savings account this will take 48 hours to show as available funds in your RaboDirect account.  However you will be earning interest on the day the transfer has been initiated.

Please note that where Internet banking instructions are received after 5.30pm (Sydney time) on a business day, or on a non business day we will process your funds transfer on the next available business day and credit/debit your account that night.

Can I view my transactions online?

Yes. Through the secure Internet banking site you can view all your account transactions using our online statement. Your statement will contain the latest transactions and can be printed.   

 

Can my linked account be a 3rd party account?

No, the linked account must be in the same name as the RaboDirect account.

Can someone else transfer money into my account?

Yes, your RaboDirect account will allow deposits in from 3rd parties. 

Can the interest rate change on my savings account?

Yes, the interest rate can change. It is an indicative rate. If the interest rate is changed it will be shown on the RaboDirect website.  Any changes to interest rates will also be shown on your statements.

Do clearance periods apply to RaboDirect funds?

Yes. Money transfers from your linked account created using the RaboDirect secure Internet banking site will only be available for transfer out of your account once they have been cleared. Generally, funds should be available two business days following the actual transfer. For example, if you transfer funds from your linked account on Monday they will generally be available as 'cleared funds' on Wednesday morning.     

 

Does RaboDirect allow funds to be withdrawn from my Savings Account by other banks and businesses?

No. The RaboDirect Savings Account is not a transactional account therefore we do not allow other banks or businesses to debit your account using electronic direct debits. The only external transfers allowed are to and from your Linked Account (ie the external account you have nominated in the RaboDirect direct debit authority to transfer funds to and from your RaboDirect Account).

Please ensure you do not provide your RaboDirect Savings Account details when completing Direct Debit Authorities. Your Linked Account or another transactional account is ideal for this purpose.

How do I become a customer?

Simply complete the online application form and send the following information to us: 

  • Signed account summary form - Signed direct debit authority
  • Linked account bank statement (current copy) or a print out of your onscreen transaction summary
  • (If applicable) Tax exemption certificate  

Following receipt and acceptance of your application, we will send you your account number together with a Digipass (the Digipass is a device that allows you to access the secure website, where you can view your account). A few days later, your initial PIN code for the Digipass will arrive. You can use these to login and manage your accounts.  

How do I deposit money into my RaboDirect account?

By using the 'Transfer money' functionality on the secure website you can make either one-off or regular transfers from your linked account into any of your RaboDirect savings accounts. 

To transfer funds from your linked account to your RaboDirect account you need to click on "Transfer money" from the left hand menu. This will allow you to make a one-off transfer from your linked account or set up a reoccurring transfer from your linked account.

How do I withdraw money from my RaboDirect account?

By using the 'Transfer money' functionality on the secure site you can transfer money out of your RaboDirect master savings account, into your linked account.  

To transfer funds from your RaboDirect master savings account to your linked account click on "Transfer money" from the left hand menu. This will allow you to make a one-off transfer out of your RaboDirect account.  

 

Is there a minimum opening deposit?

Yes, the minimum opening deposit is $1.

What is a linked account?

A linked account is a bank account you have with another bank that you link to your RaboPlus account. This account can then be used to transfer money to and from your RaboDirect account. The linked account must be held in the same name as your RaboDirect account.

When do I start to earn interest?

From the moment we receive your funds.  

 

When is interest paid on my Savings Account?

Interest is calculated daily and paid to your account after the close of business on the last day of each month.  Interest payments will be available to you on the first day of the new month.

How to applyApply online for a high interest savings account