Your money is in safe hands at RaboDirect, we guarantee it

We've never had shareholders. Our cooperative background means we've a very different perspective on banking and offering the best value to our customers - like full access to your money without terms, unlimited withdrawals and absolutely no fees or charges around your savings.

  • All your deposits are guaranteed by our ultimate parent bank, Rabobank

  • Balances up to $250,000 are guaranteed by the Australian Government

  • Rabobank is one of the worlds safest banks*

Australian Government Guarantee

Double Guarantee - now that's safe

Rabobank guarantee

As a RaboDirect customer, all your deposits are guaranteed by our ultimate parent bank, Rabobank.
Rabobank has been ranked one of the top ten safest banks in the world by Global Finance Magazine for more than ten years.

Did you know?

  • RaboDirect's head office is in Sydney, as part of Rabobank Australia Limited, and the international Rabobank Group's head office is in the Netherlands

  • We are a part of a cooperative bank with no accountability to the stock market, which means we can offer honest banking with our customers best interests in mind

  • Rabobank is one of the world's 25 largest financial institutions, with over AUD 1,000 billion in assets

  • Rabobank operates in 46 countries Rabobank has 9.5 million customers Rabobank employs 61,000 people from around the world

Australian Government guarantee

From February 1 2012, the Government guarantee will apply to balances of $250,000 per account holder, per institution. This $250,000 cap is combined and therefore is applicable to balances across both RaboDirect and Rabobank deposits.
All Term Deposits taken out on or before 10 September 2011 will be covered at the previous $1million level until 31 December 2012; or until the Term Deposit matures – whichever is soonest. For any Term Deposits taken out during this time and rolled over, the $250,000 cap will apply from the rollover date.
RaboDirect products which are covered by the Financial Claims Scheme include:

  • HISA

  • Purpose Saver

  • PremiumSaver and

  • Term Deposits

Managed Funds investments through RaboDirect are not covered.

Statement on European debt crisis

In terms of Tier 1 Capital, Rabobank Group is among the world’s 30 largest financial institutions. Rabobank is among the most highly rated banks in the world, having been ranked among the top 10 safest banks in the world for over 10 years in Global Finance magazine’s ‘World’s 50 Safest Banks’ list.

In the first half of 2012, the global Rabobank Group recorded an interim net profit of EUR 1.3 billion and our total assets stood at EUR 770 billion.

In 2011, the European Banking Authority announced the results of stress tests for banks and, as expected, Rabobank performed very strongly. These tests showed that under a worst-case stress scenario, Rabobank's core Tier 1 ratio would be more than twice the level required to pass the stress test.

The Rabobank Group has very limited net exposure to sovereign debt in Greece, Italy, Ireland, Portugal, and Spain.  As at June 2012, the Rabobank Group’s exposure in these countries was EUR 252 million (0.033% of total assets). 

Rabobank Australia is part of Rabobank International, the Rabobank Group's international arm. All deposits with Rabobank Australia (including with those deposits with its online banking division, RaboDirect) are fully guaranteed by its ultimate global parent company, Rabobank*, a guarantee which is unlimited and unsecured.

Since its establishment, all profits made by Rabobank Australia have remained within Australia and have been reinvested in the local food and agribusiness markets. 

Read more information in the Investor Relations section of Rabobank's international website.

* Coöperatieve Centrale Raiffeisen-Boerenleenbank B.A.

Your deposits stay in Australia

Rabobank Australia Ltd is one of Australia's leading agri-business lenders.

Food and agri-business is one of the largest and most important business sectors in Australia, representing a major portion of GDP and employing an estimated hundreds of thousands of people.
Rabobank plays an important part in this industry, providing significant corporate financial services to the food and agribusiness sectors in Australia and New Zealand. Rabobank Group's global financial results support Rabobank's enviably solid, stable position in the global financial sector.

Rabobank prides itself on the strong support we provide to our customers in Australia and New Zealand to allow their business to grow and develop.

Your Digipass and online security FAQ's

About the Digipass and Demo Video

What is a Digipass?
Your Digipass is the security token to access your RaboDirect account and authorise your transactions. The Digipass randomly generates single-use security access codes for transaction authorisations. Your Welcome Pack includes detailed instructions on how to use it so please keep these as a reference guide you can refer back to.

When will I receive my Digipass?

Your Welcome Pack (which includes your Digipass and its instructions for use) will be mailed out the next business day after your account is opened. It may take up to 5 business days for you to receive your Welcome Pack after we issue it.

Digipass Demo Video?
Click here to watch our Digipass Demo Video

Can I get more than one Digipass?
No, you can only have 1 Digipass for each account you hold with us. If you have multiple accounts, e.g. personal and joint you will get multiple Digipasses, but you will only ever get one Digipass for each account.

Help with your Digipass

Activating your Digipass
To activate your Digipass you need the 5-digit Activation PIN RaboDirect will send you. For security reasons this will arrive a few days after your Digipass. DO NOT attempt to operate your Digipass until you receive your Activation PIN. Once you receive your PIN please follow the instructions below.

1. Press the orange button on your Digipass
2. Enter the 5 digit Activation PIN sent by RaboDirect
3. Enter your own new and unique five-digit PIN
4. Re-enter your new 5 digit PIN to confirm
5. Your Digipass will now be active with your new PIN.

Can I change the password on my Digipass?
To reset the password on your Digipass, follow these steps:
1. Press the orange button on your Digipass
2. Enter your existing 5 digit PIN
3. Press and hold the orange button for approximately 2 seconds, the screen will go blank
4. Enter your new 5 digit PIN
5. Re-enter your new 5 digit PIN to confirm Your Digipass will now be active with your new PIN.

I have lost my Digipass, how do I get a new one?
To order a new Digipass, complete the Digipass replacement form and post to:
RaboDirect
GPO Box 4715
Sydney NSW 2001

or fax to 1800 121 615
or scan and email to info@rabodirect.com.au

My Digipass isn't working, what should I do?
If your Digipass is broken, complete the Digipass replacement form or call us on 1800 445 445 between 8am and 7pm (Sydney time) Monday to Friday to have a replacement Digipass sent to you.

My Digipass is displaying an error message, what does it mean?
• If your Digipass is displaying 'PIN FAIL' followed by 1, 2, 3 or 4 please enter your correct PIN to continue using your Digipass.
• If your Digipass is displaying 'LOCK PIN' followed by characters or numbers, please call us on 1800 445 445 between 8am and 7pm (Sydney time) Monday to Friday for assistance.

Online security

What guarantee do I have about the security of my RaboDirect account?
As part of Australia's safest bank* security is our top priority. You can be confident that RaboDirect internet banking is safe and secure. We take pride in our excellent security record and we are very careful to maintain it. *Deposits with RaboDirect are guaranteed by our ultimate parent, Rabobank, which is ranked higher than any other bank in Australia in Global Finance magazine's 'World's 50 Safest Banks' list.

Could someone withdraw money from my account without me knowing?
To log in to your account, three pieces of identification are required this is why it is vital that you keep your Digipass and PIN safe and secure and do not disclose your PIN to anyone. Also, funds can only be transferred in and out of your Linked account.

How do I know I am logging in to a secure online banking area?
When you click on 'Login to your account' on the RaboDirect site, the URL should start with https://secure.rabodirect.com.au Your browser may also display a padlock to indicate that you are in secure session. The position of the padlock on your screen will vary depending on your browser. This padlock identifies that a Secure Sockets Layer (SSL) is in place, designed to provide secure communications over the internet. To verify the authenticity of the SSL, double click the padlock icon to view the certificate information. This should state that the certificate has been issued to secure.rabodirect.com.au.

What online security threats should I know about?
Common security threats include phishing, fake emails, fake websites and fraudulent pop-up windows. RaboDirect are acutely aware of these potential threats from would-be online fraudsters and hackers. Internet frauds often target static passwords and many people use the same password or PIN for multiple applications. This is why RaboDirect doesn't use static passwords.

What is 'phishing'?
Phishing, pronounced 'fishing', is the term used to describe hackers who attempt to get access to sensitive information by posing as a legitimate company. They send emails from a fraudulent server address, pretending to be the real company or financial institution. These emails contain invitations or prompts for you to verify your account, enter a username or password into a fake copy of the company's real website.

What are the dangers with 'fake emails'?
Unsolicited, 'fake' emails called 'SPAM' often:

  • Ask for personal or sensitive information.

  • These emails often use generic greetings and may ask for your personal information to be confirmed by entering your details into a form.

  • While some emails are easy to identify as fraudulent, others may appear to be from a legitimate address and trusted online source. However, you should not rely on the name or address in the 'From' field, as this is easily altered.

  • Claim you have won a prize or a free gift. These emails will often ask you to provide personal information in order to collect the prize. Of course not all of these are fake. You should confirm that the prize or gift is from a company that you know and trust.

  • Link to fake web sites. Fake emails may direct you to counterfeit websites carefully designed to look real, but which actually collect personal information for illegal use.

  • Contain attachments like Word documents or PDFs that can contain viruses or might be tampered with to abuse security leaks in Microsoft Office or Acrobat Reader.

How do I recognise fake web sites?
They will often try to direct you to fraudulent websites via emails or offers in pop-up windows, asking for your personal information. In many cases there is no simple way to determine you are on a fake website because the URL (domain name) will contain the name of the institution it is imitating. However, if you type, or cut and paste the URL into a new web browser window and it does not take you to the legitimate website, or you get an error message, it may have been a cover for a fake website. If you have any doubts please call us on 1800 445 445.

What are fraudulent pop-up windows?
Pop-up windows are the small windows or ads that appear suddenly over or under the window you are currently viewing. The vast majority of these are legitimate ads and pose no threat. Fraudulent pop-up windows are a type of online fraud often used to obtain personal information. Pop-up windows are often the result of programs installed on your computer called 'adware' or 'spyware'. These programs monitor your online activity and regularly come hidden inside many free downloads, such as music-sharing software or screen savers. Many of these programs enable harmless advertisements, but some contain 'Ttrojan horse' programs that can record your keystrokes (for account login) or relay other information to an unauthorised source.

What other security precautions can I take?
Here are some security precautions anyone can adopt to increase their own levels of online security.

  • Protect your Digipass and PIN

  • Never share your Customer Number or Digipass PIN with anyone.

  • Memorise your Customer Number and Digipass PIN. If you need to write them down, store them in a location separate from your Digipass or account numbers.

  • Always keep your Digipass separate from your account number and your Digipass PIN.

  • Do not write your Customer Number or Digipass PIN on a post-it note and stick it to your computer.

  • Notify us immediately if your Digipass is lost or stolen and we will issue you with a replacement Digipass and PIN.

  • Never send sensitive financial information to RaboDirect through regular email. RaboDirect customers have access to secure email within our secure transaction site.

  • You should use our email function to communicate with us if you want to include information pertaining to your account statements or account details.

  • We strongly recommend that you protect your computer from viruses by installing and regularly updating firewall and anti-virus software.