Digipass and online security
What other security precautions can I take?
Here are some security precautions anyone can adopt to increase their own levels of online security.
- Protect your Digipass and PIN
- Never divulge your customer number or Digipass PIN to anyone.
- Memorise your customer number and Digipass PIN. If you need to write them down, store them in a location separate from your Digipass or account numbers.
- Always keep your Digipass separate from your account number and your Digipass PIN.
- Do not write your customer number or Digipass PIN on a post-it note and stick it to your computer.
- Notify us immediately if your Digipass is lost or stolen and we will issue you with a replacement Digipass and PIN.
- Use RaboDirect secure email Never send sensitive financial information to RaboDirect through regular email. RaboDirect customers have access to secure email within our secure transaction site. You should use this email function to communicate with our customer contact centre if you want to include information pertaining to your account statements or account details.
- Use updated anti-virus software We strongly recommend that you protect your computer from viruses by installing and regularly updating firewall and anti-virus software.
- Activate a pop-Up window blocker Blockers are often part of anti-virus and firewall Internet security packages. When you have installed your pop-up blocker you may want to adjust the setting to allow pop-up windows in websites that you trust and need access to.
- Scan your computer for spyware regularly You can eliminate potentially risky pop-up windows by removing any spyware or adware installed on your computer. Spyware and adware are programs that look in on your web viewing activity and potentially relay information to a disreputable source. Perform an Internet search for 'spyware' or 'adware' to find free spyware removal programs.
As with a pop-up blocker, you will want to be sure that your removal program is not blocking, or removing, wanted items, and if it is, consider turning it off for some websites. - Avoid downloading programs from unknown sources Downloads may contain hidden programs that can compromise your computer's security. Likewise, email attachments from unknown senders may contain harmful viruses.
- Keep your computer's operating system up to date
Older operating systems, eg, Windows 98, don't offer the same level of protection as newer systems. You should consider upgrading your operating system if it five years old. For more information please see:
www.microsoft.com/security
www.apple.com/support/security - How to contact us if you have any questions or concerns At RaboDirect, we maintain the highest security standards and ensure your money is protected at all times. However, if you have any misgivings or require advice on secure online banking, please contact our staff in our customer contact centre by filling in our contact form or phoning 1800 445 445. If you are a RaboDirect customer you can use your secure email to contact us.
