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Frequently asked questions

Applying for an account with RaboDirect

I forgot to write down my BSB and account number, where can I find it?

There are several ways to get your BSB and Account number, it depends a bit on your situation:

  • If you have already received your welcome package (including the Digipass), then you can find it on the welcome letter or the small card on the welcome letter.
  • If you have already received your welcome pack and initial PIN, you can login to the online banking and see the BSB and account on the first overview page
  • If you were shown a BSB and account number at the end of the application process, you could have printed this or you might have downloaded the PDF confirmation.
  • You can also give us a call on 1800 445 445 between the hours of 8am and 7pm Monday - Friday (AEST time) and we will be able to help you.
  • Any savings account statement you have printed or download in the past will have your BSB and account number.